My Oracle Support Banner

Convergence Mshttpd Exceeded HTTP Headers Limit (Doc ID 3072144.1)

Last updated on FEBRUARY 13, 2025

Applies to:

Oracle Communications Convergence - Version 3.0.1 and later
Information in this document applies to any platform.

Symptoms

On : Convergence 3.0.1.3.0

Oracle GlassFish Server 3.1.2.16 (build 1)
Oracle Communications Messaging Server 8.0.1.1.0 64bit (built Jun 15 2016)


When trying to display the mail tab in Convergence, some users receive an error message saying "the service is unavailable".

When the problem occurs, /opt/sun/comms/iwc/logs/iwc.log shows the following error:

This issue occurs with any Firefox or Chrome current versions.

Is there a way to increase the http headers limit in mshttpd to prevent this from occurring?

This issue is occurring for ~150 users.
In this deployment, they switched to a new 2FA authentication method which has richer headers. Since then, some users started seeing this issue.

Changes

A new 2FA authentication method was implemented.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.