My Oracle Support Banner

REF/REM is not Coming Up after Enabled in Cloud Native Environment (Doc ID 3072966.1)

Last updated on FEBRUARY 21, 2025

Applies to:

Oracle Communications Billing and Revenue Management - Version 12.0.0.6.0 and later
Information in this document applies to any platform.

Symptoms

The user has upgraded Elastic Charging Engine (ECE) from 12.0.0.6.6 to 12.0.0.6.9, but Rated Event Formatter (REF) / Rated Event Manager (REM) pods are not coming up with below error. 

ERROR
-----------------------



Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.