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Product Reconnect Fails For The Disconnected Products In Open Orders (Doc ID 3073078.1)

Last updated on FEBRUARY 27, 2025

Applies to:

Oracle Communications MetaSolv Solution - Version 6.3.0 and later
Information in this document applies to any platform.

Symptoms

In a PSR order, when users try to reconnect a Circuit when the order has a dial tone or message trunk product with no trunk members, the application does not reconnect the Circuit. Users will have to reconnect the Circuit from its parent which will lead to additional work if there are other items in the tree.



Cause

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In this Document
Symptoms
Cause
Solution
References


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