During Credit Note Summary Match Having Non Merch Code, Amount Is Coming As Positive. (Doc ID 3073079.1)

Last updated on FEBRUARY 21, 2025

Applies to:

Symptoms

On : 16.0.3 version, Other

ACTUAL BEHAVIOR
---------------
During credit note summary match having non merch code, amount is coming as positive.

During credit note summary match having non merch code, amount is coming as positive. So, unable to match with credit note request.

EXPECTED BEHAVIOR
-----------------------
Credit note when attaching the merch code should show negative amount in Credit note summary match screen

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create the credit code with non merchandise code amount with Negative amount.
2. Save and closed the credit note notice the credit note is in approve status
3. Do the credit note summary match screen with the above created credit note and notice the amount is showing in positive
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot able to match due to this issue.

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.