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Missing Workflow Status For Action: "Follow-Up-Close" In 8.1.2.5 (Doc ID 3074701.1)

Last updated on MARCH 06, 2025

Applies to:

Oracle Financial Services Enterprise Case Management - Version 8.0.7 and later
Information in this document applies to any platform.

Goal

In 8.1.2.5- When user takes the Action- 'Sent Warning Memo to Representative' along with Due Date set; then resulting action should be in 'Follow-Up' status. However this Action is getting set to 'Closed' status even though the user is setting a 'Due Date'.
Expected behavior for 'Follow-Up-Close' action should be:
When a user sets a Due Date for this 'Sent Warning Memo to Representative' action then the status of this action should be set to 'Follow-Up'.
If the user does NOT set a Due Date for this 'Sent Warning Memo to Representative' action then the status of this action should be set to 'Close'.
 

Solution

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In this Document
Goal
Solution


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