KYC System Failing to Correlate New Cases with Existing Events (Doc ID 3075280.1)

Last updated on MARCH 10, 2025

Applies to:

Oracle Financial Services Enterprise Case Management - Version 8.0.6 and later
Information in this document applies to any platform.

Goal

Clarification is needed regarding KYC case creation. New KYC cases are being generated as duplicates or new entries instead of being linked to existing records. Despite matching customer details, the system fails to associate them with previous cases, resulting in the creation of new records each time.

Solution

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In this Document

Goal

Solution

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KYC System Failing to Correlate New Cases with Existing Events (Doc ID 3075280.1)

Applies to:

Goal

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!