Agile Email Notifications Fail After Linux Upgrade to 8.1 (Doc ID 3075776.1)

Last updated on MARCH 07, 2025

Applies to:

Symptoms

Agile notification emails failing after Linux upgrade.

Inbox notifications are working fine.

Error in server log:
Actual Exception : Couldn't connect to host, port: 127.0.0.1, 25; timeout 120000
java.lang.Exception: Email send failed. Email details :

Actual Exception : Couldn't connect to host, port: 127.0.0.1, 25; timeout 120000
at com.agile.common.server.notification.SendEmail.send(SendEmail.java:368) ~[agileclasses.jar:?]
at com.agile.common.server.notification.SendEmailListener.onMessage(SendEmailListener.java:43) [agileclasses.jar:?]
at weblogic.ejb.container.internal.MDListener.execute(MDListener.java:438) [com.oracle.weblogic.ejb.jar:12.2.1.4]
at weblogic.ejb.container.internal.MDListener.transactionalOnMessage(MDListener.java:361) [com.oracle.weblogic.ejb.jar:12.2.1.4]
at weblogic.ejb.container.internal.MDListener.onMessage(MDListener.java:297) [com.oracle.weblogic.ejb.jar:12.2.1.4]
at weblogic.jms.client.JMSSession.onMessage(JMSSession.java:5107) [com.oracle.weblogic.jms.jar:12.2.1.4]



The issue can be reproduced at will with the following steps:
1. Upgrade Agile servers from Linux from 7.8 to 8.1.
2. Restart server(s).
3. Login to Web Client: http(s)://<FQDN>:<port>/Agile/PLMServlet
4. Send email notification from an object.
5. Fails to deliver to email id.

Changes

 Upgraded Appserver, DB and File Manager OS to Linux 8.1

Cause

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