Proration Not Applied During Activation And Deactivation (Doc ID 3079294.1)

Last updated on MARCH 31, 2025

Applies to:

Symptoms

BRM does not apply proration for inactive period during deactivation and reactivation. For example, an account being created on 15 March. The account was being deactivated on 20 March and reactivated on 25 March. Thus, active period = 12 days
03/15 - 03/19 => 5 days (Active)
03/20 - 03/24 => 5 days (Inactive)
03/25 - 03/31 => 7 days (Active)

BRM should apply 12 days proration for inactive period during deactivation and reactivation.

STEPS
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1. On March 15, create a parent account
2. Purchase the product proration
3. On March 20, deactivate the parent account
4. On March 25, re-activate the parent account 

Cause

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