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RDC PDF Browse Session Fails At 2 Hours 500 (Doc ID 344509.1)

Last updated on FEBRUARY 14, 2019

Applies to:

Oracle Clinical Remote Data Capture Option - Version 4.5.0.21 and later
Information in this document applies to any platform.

Symptoms

On 4.5.0 in Production:
Getting the following error after connecting to Oracle RDC 4.5.0, PDF DE Browse for 2 hours -


ERROR
500 Internal Server Error

STEPS
1. Log in to RDC 4.5 with DMGR role and browse access to site.
2. Open one CRF/PDF DE mode and then close after 2 minutes, re-open another CRF (repeat every 2 minutes) - till session has been active for 120 minutes.

Note: Between 120 & 125 minutes - session fails with: 500 Internal Server Error.


Cause

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In this Document
Symptoms
Cause
Solution
References


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