RDC PDF Browse Session Fails At 2 Hours 500
(Doc ID 344509.1)
Last updated on FEBRUARY 14, 2019
Applies to:Oracle Clinical Remote Data Capture Option - Version 220.127.116.11 and later
Information in this document applies to any platform.
On 4.5.0 in Production:
Getting the following error after connecting to Oracle RDC 4.5.0, PDF DE Browse for 2 hours -
500 Internal Server Error
1. Log in to RDC 4.5 with DMGR role and browse access to site.
2. Open one CRF/PDF DE mode and then close after 2 minutes, re-open another CRF (repeat every 2 minutes) - till session has been active for 120 minutes.
Note: Between 120 & 125 minutes - session fails with: 500 Internal Server Error.
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