ATP is currently not available due to planned down time (Doc ID 363282.1)

Last updated on SEPTEMBER 09, 2016

Applies to:

Oracle Advanced Supply Chain Planning - Version 11.5.9 and later
Information in this document applies to any platform.
***Checked for relevance on 16-OCT-2013***

Symptoms

***Checked for relevance on 20-Jun-2011***

On 11.5.9 in Production:
When attempting to enter sales orders, get the following error message :

ERROR
------------
"ATP is currently not available due to planned down time".


However, there's no planned down time.

Profile INV: Capable to promise is set to ATP/CTP based on Planning Output

Found also that MSONEW module: Memory Based Planner

Error: found loop between operations in HLSObjectDemand::recursivelyAddOperation
FROM operation : with sequence number 0 supply id 32632232 item id 42193 TO operation : with
sequence number 0 supply id 32632232 item id 42193
/pmrkmi/applmgr/1159/mso/11.5.0/bin/MSONEW
Program was terminated by signal 11


STEPS
---------
The issue can be reproduced at will with the following steps:
1) OM/Sales Orders
2) Enter an order header
3) Go to Lines Details tab
4) Enter a product ref, qty and try to go to second line.
5) Get the message

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms