Fatal Error Received When Creating Promotions: "RetekUnknownSystemException: Could Not Find Any of the Requested Items"

(Doc ID 368822.1)

Last updated on AUGUST 17, 2016

Applies to:

Oracle Retail Price Management - Version 11.0.5 and later
Information in this document applies to any platform.

Symptoms

When attempting to create a promotion in Retail Price Management (RPM), we receive a Fatal Exception message which shows:

java.rmi.RemoteException: ; nested exception is:
com.retek.platform.exception.RetekUnknownSystemException: Could not find any of the requested items. Item: com.retek.rpm.domain.admin.bo.SystemDefaults exception id: 1146577381955



Steps to Reproduce:

1. Sign on to RPM
2. From task pad => Promotions => Create Promotions
3. Receive Fatal Error

This error also occurs when attempting to navigate from task pad => Promotion Threshold => Create Threshold. 

Cause

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