Organization Security: "You Have Encountered An Unexpected Error. Please Contact The System Administrator For Assistance." (Doc ID 375467.1)

Last updated on JUNE 28, 2017

Applies to:

Oracle Advanced Supply Chain Planning - Version 11.5.10 and later
Information in this document applies to any platform.
Organization Security

*** Checked for relevance on 02-MAY-2014 ***

Symptoms

When attempting to access the Organization Security "form" following error occurs.

ERROR

"You have encountered an unexpected error. Please contact the System Administrator for assistance. "

If the form is left untouched, the following error appears after some time:

"APP-FND-01564: ORACLE error 1000 in fdsrsp ... "


The issue can be reproduced at will with the following steps:

1. Advanced Planning Administrator>Admin>Organization Security
2. Launches web based form and encounter the error:


The issue has the following business impact:
Due to this issue, users cannot set Organization Security.  And, therefore, the users cannot access ASCP



Changes

This is a new instance

Cause

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