How To Unlock a Locked Invoice in IM_DOC_HEAD_LOCK Table After Processing Has Completed
(Doc ID 376703.1)
Last updated on DECEMBER 03, 2019
Applies to:Oracle Retail Invoice Matching - Version 10.2.8 and later
Information in this document applies to any platform.
How can we unlock a locked invoice in the IM_DOC_HEAD_LOCK table after processing has completed?
- When editing or matching an invoice document, the system will state the DOC ID and USER ID in the IM_DOC_HEAD_LOCK table.
- After processing, Retail Invoice Matching (ReIM) is supposed to release the row from the IM_DOC_HEAD_LOCK table. For any database error, the record may still be in IM_DOC_HEAD_LOCK table.
- The session is closed but the row exists in the table; as such, the invoice is not workable again.
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