Error While Running Case Metrics Report REP-300 (Doc ID 392405.1)

Last updated on MARCH 20, 2016

Applies to:

Adverse Event Reporting System - Version 4.5.1 and later
Information in this document applies to any platform.
***Checked for relevance on 16-FEB-2010***
***Checked for relevance on 24-Jul-2014***

***Checked for relevance on 24-JUL-2014***

Symptoms

Running into the following error when running the the Case Metrics Report from AERS:

 

Steps to Reproduce:

  1. Logon to AERS 4.5
  2. Click on Run/Monitor Reports button
  3. Expand Report -> Management Metrics
  4. Run Case Metrics Report
  5. Parameters used:
    1. Case List Name? => ACTIVE
    2. Main Group Column Name? => CASE_PRIORITY
    3. SubGroup Column Name? => CASE_STS
  6. Click Run Now
  7. Double-click on job run and check on job status
  8. Get pop up stating that the Report is not ready/available. Do you want to view the log?
  9. Click on View Log button
  10. Note the error as stated above.

 

Cause

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