Unable to Load Resource CustomerCenter_en.html (Doc ID 407322.1)

Last updated on SEPTEMBER 26, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version: 6.2.0.0.0 to 7.3.0.0.0 - Release: 6.2.0 to 7.3.0
z*OBSOLETE: Microsoft Windows 2000
HP 9000 HP-UX 11.0 (32 bit)
Oracle Solaris on SPARC (32-bit)
Checked for relevance on May 6th 2010

Symptoms

Customer Center is installed on a unix machine running Apache.  
<li>The CustomerCenter_en.html page displays.
<li>Clicking the Customer Center link starts Java Web Start.
<li>Web Start reports the following error: 
Unable to locate resource http://machine/cc/CustomerCenter_en.jnlp

Cause

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