Status on Accounts generating negative scale errors (Doc ID 408046.1)

Last updated on SEPTEMBER 26, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version: 6.2.0.1.1 to 6.2.0.1.1
Solaris Operating System (SPARC 32-bit)
Solaris Operating System (SPARC)

Symptoms

1) Create a credit card account
2) Generate a hard decline on billing of this account. Which results in an account inactivation. This may be due to various reasons such as expired card, etc. 
3) Correct the information that caused the hard decline.
4) Use the charge button in Infranet Administrator to charge the corrected credit card for the amount owing. This activity automatically reactivates the account.
5) Then try to close the account this is prevented due to negative scale error.

     OR
1. Create an invoice account
2. Inactivate the account
3. Re-activate account
4. Inactivate account again
Infranet will not allow the last inactivation to occur.
However, if you move pin_virtual_time out 1 day (or in production if we wait one day), Infranet will allow the status change to happen.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms