Why Account Inactivation Changes Service close_when_t ? (Doc ID 408051.1)

Last updated on SEPTEMBER 21, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version: 6.2.0.2.0 to 6.5.0.0.0
Solaris Operating System (SPARC 32-bit)
Solaris Operating System (SPARC)

Symptoms

When a deferred closure is programmed at service level, /service close_when_t date is set to chosen date. However, if an account inactivation occurs before service closure is actually realized, the close_when_t date changes.

Service closure deffer date is overwritten with inactivation date.

Is there any coherent reason for this behavior ?

This seems to be a bug and this leads to important dysfunction because changing status implies :

- customer communication to inform him on the status change.

- provisioning triggering (for instance to close or inactivate a given service)

- non needed autobilling is sometimes triggered.

Cause

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