Why Account Inactivation Changes Service close_when_t ?
(Doc ID 408051.1)
Last updated on SEPTEMBER 21, 2016
Applies to:Oracle Communications Billing and Revenue Management - Version: 220.127.116.11.0 to 18.104.22.168.0
Solaris Operating System (SPARC 32-bit)
Solaris Operating System (SPARC)
When a deferred closure is programmed at service level, /service close_when_t date is set to chosen date. However, if an account inactivation occurs before service closure is actually realized, the close_when_t date changes.
Service closure deffer date is overwritten with inactivation date.
Is there any coherent reason for this behavior ?
This seems to be a bug and this leads to important dysfunction because changing status implies :
- customer communication to inform him on the status change.
- provisioning triggering (for instance to close or inactivate a given service)
- non needed autobilling is sometimes triggered.
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