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Customer Center Hierarchy Display Restricted to 500 (Doc ID 408176.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Communications Billing and Revenue Management - Version 6.5.0.1.1 and later
Microsoft Windows (32-bit)
Oracle Solaris on SPARC (32-bit)

Symptoms

In Hierarchy Tab of Customer Center, click on Actions and select "Show child accounts". The subsequent error message reads "The account has 537 children which exceeds the maximum number specified to display".   

Even with preferences changed to display 1000 children and restarted Customer Center, it still showing the same error.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution

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