Customer Center hierarchy display limit is restricted to 500 (Doc ID 408176.1)

Last updated on SEPTEMBER 26, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version 6.5.0.1.1 and later
HP 9000 HP-UX 11.0 (32 bit)
Microsoft Windows (32-bit)
Oracle Solaris on SPARC (32-bit)
Checked for relevance on 2-Apr-2015

Symptoms

In Hierarchy Tab in Customer Center, click on Actions and select "Show child accounts". The subsequent error message reads
"The account has 537 children which exceeds the maximum number specified to display".   

Changed preferences to display 1000 children and restarted Customer Center but still got the same error.

Cause

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