Customer Center Fails When Loading Larger Number of Accounts and Browsing Event Details (Doc ID 408832.1)

Last updated on SEPTEMBER 16, 2019

Applies to:

Symptoms

When we open large number of accounts at the same time in Customer Center, it fails to browse events for an account.

Step:

1. Run Customer Center
2. Open an accounts having reasonable number of events generated
3. Open Event Browser
4. Mark some event
5. Go to View->Event Details...
6. View the event by resolving some link fields e.g. to see the details of underlying object.
7. Make sure you use buttons Back and Forward on Event Detail pop-up window
8. It maybe necessary to run steps: 3-7 several times, possible for more than one account until you hit the problem

The problem is, at some point a sand-glass icon appears and from then on the event viewing is no longer usable - it's not possible to browse event details.

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.