Service Status Incorrect on Service Tab in Customer Center

(Doc ID 409001.1)

Last updated on SEPTEMBER 26, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version: 7.0.0.2.0 to 7.0.0.0.1
HP 9000 HP-UX 11.0 (32 bit)
Solaris Operating System (SPARC 32-bit)
Microsoft Windows (32-bit)

Symptoms

The service status displayed in the Service tab is incorrect.

Steps:

1) Choose an account with multiple services (e.g. email, web, ip). 
2) Change the status of one of the services. 
3) Return to the Services Tab and the statuses are updated but incorrect.

Cause

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