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How To Use Remote Diagnostic Agent (RDA) For The Billing And Revenue Management (BRM) Products (Doc ID 418516.1)

Last updated on OCTOBER 09, 2018

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.0.0.0.0 to 7.5.0.0.0 [Release 7.0.0 to 7.5.0]
Oracle Communications BRM - Elastic Charging Engine - Version 11.2.0.0.0 to 11.3.0.0.0 [Release 11.2.0 to 11.3.0]
Oracle Communications Pricing Design Center - Version 11.1.0.0.0 and later
Information in this document applies to any platform.

Purpose

This article contains information about using the Oracle RDA to obtain diagnostic information that should be provided when logging a Service Request with Technical Support.

The information provided will assist Technical Support in pinpointing your problem and reduce delays caused by frequent requests for more information.

Scope

Describe how to use Remote Diagnostic Agent with BRM products.

Details

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In this Document
Purpose
Scope
Details
 Collecting Diagnostic Information by Using Remote Diagnostic Agent (RDA)
 Downloading, installing, and running the RDA
 Setting up RDA for BRM data collection
 Setting up RDA for PDC data collection
 Setting up RDA for ECE data collection
 Collecting RDA data
References

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