How To Use Remote Diagnostic Agent (RDA) For The Billing And Revenue Management (BRM) Products (Doc ID 418516.1)

Last updated on NOVEMBER 07, 2023

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.0.0.0.0 to 7.5.0.0.0 [Release 7.0.0 to 7.5.0]
Oracle Communications BRM - Elastic Charging Engine - Version 11.2.0.0.0 to 11.3.0.0.0 [Release 11.2.0 to 11.3.0]
Oracle Communications Pricing Design Center - Version 11.1.0.0.0 and later
Information in this document applies to any platform.

Purpose

This article contains information about using the Oracle RDA to obtain diagnostic information that should be provided when logging a Service Request with Technical Support.

The information provided will assist Technical Support in pinpointing your problem and reduce delays caused by frequent requests for more information.