Non Currency Account Level Adjustment: Increase or Decrease
(Doc ID 428908.1)
Last updated on SEPTEMBER 26, 2016
Applies to:Communications Apps (Portal) - Version: 7.2.1
There are two types of non-currency resources in Portalbase system.
- Non-currency resource which defined as negative value, for example Free Minutes (-ve)
- Non-currency resource which defined as positive value, for example Loyalty Point (+ve)
When you try to do an account level adjustment in Customer Center on a non-currency resource with a
positive value and choose the Decrease Balance option, the non-currency resource balance actually
- if the balance is 5, we choose "Decrease Balance" by 2, it becomes to 7 instead of 3
- if the balance is 5, we choose "Increase Balance" by 2, it becomes to 3 instead of 7
This is wrong.
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