Last updated on SEPTEMBER 26, 2016
Applies to:Communications Apps (Portal) - Version: 7.2.1
There are two types of non-currency resources in Portalbase system.
- Non-currency resource which defined as negative value, for example Free Minutes (-ve)
- Non-currency resource which defined as positive value, for example Loyalty Point (+ve)
When you try to do an account level adjustment in Customer Center on a non-currency resource with a
positive value and choose the Decrease Balance option, the non-currency resource balance actually
- if the balance is 5, we choose "Decrease Balance" by 2, it becomes to 7 instead of 3
- if the balance is 5, we choose "Increase Balance" by 2, it becomes to 3 instead of 7
This is wrong.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms