Non Currency Account Level Adjustment: Increase or Decrease (Doc ID 428908.1)

Last updated on SEPTEMBER 26, 2016

Applies to:

Communications Apps (Portal) - Version: 7.2.1
Microsoft Windows

Symptoms

There are  two types of non-currency resources in Portalbase system.

When you try to do an account level adjustment in Customer Center on a non-currency resource with a
positive value and choose the Decrease Balance option, the non-currency resource balance actually
increases.

 for example,

This is wrong.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms