Fatal Exception Error While Accessing Retail Price Management (RPM) (Doc ID 430177.1)

Last updated on AUGUST 17, 2016

Applies to:

Oracle Retail Price Management - Version 12.0 and later
Information in this document applies to any platform.
***Checked for relevance 25-July-2013***

Symptoms

When attempting to access Retail Price Management (RPM), the following
error occurs.

Error:
09:41:47,864 ERROR [FallbackHandler] Service call failed; no more fallback
com.retek.platform.exception.RetekNetworkException: oracle.oc4j.rmi.OracleRemoteException: An
exception occurred during transaction completion: ; nested exception is:
javax.transaction.RollbackException: Timed out
exception id: 1177598507863
at com.retek.platform.service.EjbServiceLocator$ServiceToEjbAdaptor.invoke(EjbServiceLocator.java:319)
at $Proxy1.login(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:85)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:58)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:60)
at java.lang.reflect.Method.invoke(Method.java(Compiled Code))
at org.apache.commons.beanutils.MethodUtils.invokeMethod(MethodUtils.java:216)
at com.retek.platform.service.ServiceAccessor.callRemoteMethod(ServiceAccessor.java:300)
at com.retek.platform.service.ServiceAccessor.directRemoteTransaction(ServiceAccessor.java:527)
at com.retek.platform.service.ServiceAccessorProxy.invoke(ServiceAccessorProxy.java:45)
at $Proxy1.login(Unknown Source)
at com.retek.rpm.batch.RpmBatch.validateUser(RpmBatch.java:36)

Cause

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