Demantra Engine fails with an 'Provider cannot be found' message (Doc ID 437648.1)

Last updated on MARCH 20, 2014

Applies to:

Oracle Demantra Demand Management - Version 6.2 and later
Information in this document applies to any platform.
***Checked for relevance on 19-Feb-2013***

Symptoms

Demantra Engine fails with the following message:

11:33:37:109 Finished loading promotion activities info
11:33:37:312 Scan 2a starting for branch ID 1
11:33:37:484 ERROR ---------------------------------------------------------------
11:33:37:484 ERROR Database Error [db_win.cpp,74]
11:33:37:484 ERROR   - Source: ADODB.Connection
11:33:37:484 ERROR   - Description: Provider cannot be found. It may not be properly installed.
11:33:37:484 ERROR   - Message: Unknown error 0x800A0E7A
11:33:37:484 ERROR   - Error Number: 0x800a0e7a - Undefined Error.
11:33:37:484 ERROR ---------------------------------------------------------------
11:33:37:484 ERROR ---------------------------------------------------------------
11:33:37:484 ERROR Database Error [EngShell.cpp,269]
11:33:37:484 ERROR   - Source: ADODB.Connection
11:33:37:484 ERROR   - Description: Provider cannot be found. It may not be properly installed.
11:33:37:484 ERROR   - Message: Unknown error 0x800A0E7A
11:33:37:484 ERROR   - Error Number: 0x800a0e7a - Undefined Error.
11:33:37:484 ERROR --------------------------------------------------------------- 

Cause

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