AERS Portal AERS Folders and Users Folders timed out

(Doc ID 458290.1)

Last updated on DECEMBER 15, 2008

Applies to:

Adverse Event Reporting System - Version: 4.5 to 4.6
This problem can occur on any platform.

Symptoms

AERS users can’t see and open some of their latest saved files (folders) using AERS Folders
-> User Folders on AERS Portal. They can see their jobs in user folders using CARES browser but
not on the Portal. Both AERS folders and User Folders open timed-out with the data cut off at some
point where HTML code is displayed.

Cause

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