USER EXIT FETCHRDCIEXIT FAILED IN FUNCTION - CHECKSEQUENCE WHEN OPENING A PDF (Doc ID 459437.1)

Last updated on JUNE 23, 2010

Applies to:

Oracle Clinical Remote Data Capture Option - Version: 4.5.1 to 4.5.1 - Release: 4.5 to 4.5
Information in this document applies to any platform.
***Checked for relevance on 22-Jun-2010***

Symptoms

Intermittent problem when opening a PDF page in the eCRF application, we have these error messages intermittently while the PDF is opening :

First message :

User Exit FETCHRDCIEXIT failed in Function - CheckSequence - error message follows

Second message :

Function called out of sequence

Third message :

Any open CRF will now be closed. All pending changes will be discarded.

After these 3 messages, you have to close RDC.

Although the error suggests that the problem is the sequence, all sequences seems to be well within the max limit (a lot less than the max value).

You can have this problem for a long period, then the problem disappears.

Cause

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