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Configured Reconnect Sev Template Not Selected On Cancellation Of Severance (Doc ID 465421.1)

Last updated on MARCH 25, 2019

Applies to:

Oracle Utilities Customer Care and Billing - Version 1.5.15 and later
Information in this document applies to any platform.

Symptoms

When the Severance Process is canceled the Reconnect Severance Algorithm that selects the
Reconnect Severance Template is not always selecting the Severance Process Template associated
with the canceled Severance Process Template.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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