Configured Reconnect Sev Template Not Selected On Cancellation Of Severance (Doc ID 465421.1)

Last updated on NOVEMBER 02, 2007

Applies to:

Oracle Utilities Customer Care and Billing - Version: 1.5.15
This problem can occur on any platform.

Symptoms

When the Severance Process is canceled the Reconnect Severance Algorithm that selects the
Reconnect Severance Template is not always selecting the Severance Process Template associated
with the canceled Severance Process Template.

Cause

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