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RPM Fails Before Login Screen (Doc ID 466218.1)

Last updated on OCTOBER 30, 2017

Applies to:

Oracle Retail Price Management - Version 12.0.5 and later
Information in this document applies to any platform.
Checked for relevance on 19-May-2010
checked for relevance on 20-Oct-2011
Checked for relevance on 06-September-2013


Users are not able to start the Retail Price Management (RPM) application. It fails with a fatal exception.

WARNING: Unable to access loaded classes.
07/10/14 11:20:53 Oracle Containers for J2EE 10g ( initialized
07/10/15 12:34:28 allow.non.xa.txns = false
14:44:41,690 FATAL (RMICallHandler-0) [HibernateSessionDispenser] fatal persistence error while creating hibernate session for /hibernate.cfg.xml: /hibernate.cfg.xml not found
net.sf.hibernate.HibernateException: /hibernate.cfg.xml not found

Caused by:
org.apache.commons.lang.exception.NestableRuntimeException: fatal persistence error while creating hibernate session for (/hibernate.cfg.xml)

Caused by:
net.sf.hibernate.HibernateException: /hibernate.cfg.xml not found

Steps To Reproduce:
1. Click on the JNLP link for RPM.
2. Note that application opens and even before the login screen an error occurs:
     "Cannot connect to server on startup".


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