Payment Tool hangs when we try to launch Payment Suspense center from the payment tool (Doc ID 467657.1)

Last updated on FEBRUARY 11, 2008

Applies to:

Oracle Communications Billing and Revenue Management - Version: 7.0
This problem can occur on any platform.

Symptoms

Payment tool buttons grays out and Payment Suspense center (PSC) fails to launch when one try to launch it through the payment tool. If one try to close the payment tool the following error message is thrown,

Please close the Payment Suspense Center before closing the batch window.

 (Payment Suspense Center was never opened from this session).

Cause

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