CCB V2.1.0 Account Financial History (Info Zone) Shows Incorrect Values for Current Balance and Payoff Balance (Doc ID 470731.1)

Last updated on OCTOBER 18, 2016

Applies to:

Oracle Utilities Customer Care and Billing - Version: 2.1.0.1 and later   [Release: 2.1 and later ]
Information in this document applies to any platform.

Symptoms

The Account Financial History (Info Zone) supplied with Base product is displaying incorrect Current Balance and Payoff Balance values. The values do not correspond to the Account Financial History page.

-- Steps To Reproduce:
1. Search for and load any customer in Control Central
2. Expand the Account Financial History (Info Zone)
3. Compare the values in the Current Balance and Payoff Balance columns with the the values displayed on the Account Financial History Page

This error was introduced in SP1 for CC&B 2.1.0.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms