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CCB V2.1.0 Account Financial History (Info Zone) Shows Incorrect Values for Current Balance and Payoff Balance (Doc ID 470731.1)

Last updated on JANUARY 14, 2021

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.1.0.1 and later
Information in this document applies to any platform.

Symptoms

The Account Financial History (Info Zone) supplied with Base product is displaying incorrect Current Balance and Payoff Balance values. The values do not correspond to the Account Financial History page.

-- Steps To Reproduce:
1. Search for and load any customer in Control Central
2. Expand the Account Financial History (Info Zone)
3. Compare the values in the Current Balance and Payoff Balance columns with the the values displayed on the Account Financial History Page



Changes

This error was introduced in Service Pack 1 (SP1) for Oracle Utilities Customer Care and Billing (CC&B) 2.1.0.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References

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