6530486.994 | Backdated Product Cancellations Not Following Proration Settings (Doc ID 472961.1)

Last updated on SEPTEMBER 24, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version: 7.0.0.0.0
This problem can occur on any platform.

Symptoms

Backdated product cancellations not following proration settings

The current settings on the product is 'Full' for product purchase and none for product cancellation


Example Scenarios :

1) Backdated product cancellation when both closed and open billing are run.
- This is not reducing the bundle amount to zero as expected.
- In this case as billing is run, we would expect the newest bundle to be reduced to zero.

2) Backdated product cancellation when only open billing has been run.
- This is not reducing the bundle amount to zero as expected.
- As only open billing is run, we would expect both the previous and new bundles to be reduced to zero.

Cause

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