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MWM v1 Integration Failed to Successfully Send Outgoing Message to CC&B (Doc ID 473033.1)

Last updated on APRIL 24, 2018

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.1.0 and later
Oracle Utilities Mobile Workforce Management - Version 1.4.2.4 to 1.4.5 [Release 1.4]
Information in this document applies to any platform.
Router.exe
XAI.TRC
message 53
IIS


Symptoms

Communications between Oracle Utilities Mobile Workforce Management (MWM) and Oracle Utilities Customer Care and Billing (CC&B) systems should be established and known to be working by testing non-completion message types between the two systems (i.e  FA creations from CC&B passing to MWM and creating the common workorder). 

Workorder completion messages sent from Oracle Utilities Mobile Workforce Management (MWM) as a message 53' are not successfully received and processed by Oracle Utilities Customer Care and Billing (CC&B).

The error is identified by the following message with occurs in the Router.exe trace log after details of the outgoing SOAP message:

INFO¦13:22:42¦2468¦Web Service Thread failed to send message 53 to destination CCB (XThreadWebService::Thread)

Cause

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