Last updated on JANUARY 16, 2008
Applies to:Oracle Clinical Remote Data Capture Option - Version: 4.5.2
Information in this document applies to any platform.
The ADOBE PAGE IN RDC IS NOT OPENING because "Use only certified plug-ins" is checked.
Patch 6033654 was applied (iPatch 220.127.116.11 )
From note 443425.1 "OC Release 4.5 iPatch 18.104.22.168 Release Notes for patch 6071140"
The method in which the Acrobat 8 installer sets the "Use only certified plug-ins" value
default at the time Acrobat 8 is installed differs from previous versions of Acrobat.
must have "Use only certified plug-ins" unchecked to use RDC PDF and were forced to manually
uncheck the value in order to use the RDC PDF plug-in with Acrobat 8.
The RDC PDF plug-in installer was modified to uncheck the "Use only certified plug-ins"
that customers do not have to manually uncheck the value if using Acrobat 8.
However, after the patch the RDC PDF Plug-in is NOT unchecking the "Use only certified plug-ins"
value, so when you click on the CRF to open in the PDF format, it is not opening.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms