Cannot Top Up Voucher In Customer Center
(Doc ID 549791.1)
Last updated on AUGUST 28, 2012
Applies to:Oracle Communications Billing and Revenue Management - Version 22.214.171.124.0 to 126.96.36.199.1 [Release 7.3.0]
Information in this document applies to any platform.
Checked for relevance on 07-Jan-2011
**Checked for relevance on 06-Aug-2012***
When attempting to do a manual voucher top up using Customer Center, we may encounter below error in a popup message :
voucher could not be found in database
In fact the voucher does have a valid state in the database.
- Find an voucher ID which can be allocated.
- From Customer Center, enter voucher id and pin.
- Customer Center errors out saying that the voucher is not found in the database.
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