Cannot Top Up Voucher In Customer Center
Last updated on AUGUST 28, 2012
Applies to:Oracle Communications Billing and Revenue Management - Version 184.108.40.206.0 to 220.127.116.11.1 [Release 7.3.0]
Information in this document applies to any platform.
Checked for relevance on 07-Jan-2011
**Checked for relevance on 06-Aug-2012***
When attempting to do a manual voucher top up using Customer Center, we may encounter below error in a popup message :
voucher could not be found in database
In fact the voucher does have a valid state in the database.
- Find an voucher ID which can be allocated.
- From Customer Center, enter voucher id and pin.
- Customer Center errors out saying that the voucher is not found in the database.
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