Cannot Top Up Voucher In Customer Center (Doc ID 549791.1)

Last updated on AUGUST 28, 2012

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.3.0.0.0 to 7.3.0.0.1 [Release 7.3.0]
Information in this document applies to any platform.
Checked for relevance on 07-Jan-2011

**Checked for relevance on 06-Aug-2012***

Symptoms

When attempting to do a manual voucher top up using Customer Center, we may encounter below error in a popup message :

voucher could not be found in database

In fact the voucher does have a valid state in the database.

Reproduction Steps:

  1. Find an voucher ID which can be allocated.
  2. From Customer Center, enter voucher id and pin.
  3. Customer Center errors out saying that the voucher is not found in the database.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms