Account Can Not Be Closed If It Has An Active Cycle Forward Account Level Product.
(Doc ID 550674.1)
Last updated on SEPTEMBER 24, 2016
Oracle Communications Billing and Revenue Management - Version: 7.3
This problem can occur on any platform.
If an account has a monthly and annual cycle forward account level product, it is not possible to change the account status from 'Active' to 'Closed' using Customer Center.
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