My Oracle Support Banner

OraGenSec.exe Fails On Windows 64 Bit Machine With Error [This application has failed to start because OCI.dll was not found] (Doc ID 552482.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Utilities Customer Care and Billing - Version 1.5.20 and later
Oracle Utilities Business Intelligence - Version 2.2.0.0.0 and later
Oracle Public Sector Revenue Management - Version 2.1.5 and later
Information in this document applies to any platform.

Symptoms

**Examples provided in this article do not represent real life personal/confidential information**

**Disclaimer:** This KM article may include the following abbreviations:

CCB - Oracle Utilities Customer Care and Billing

This is a new installation of CC&B Windows 64 Bit Machine.

When running OraGenSec.exe received error message:

"This application has failed to start because OCI.dll was not found. Re-installing the application may fix this problem."





Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.