CCB V2.1.0 Phone Formatting Algorithm should be Optional (Doc ID 552550.1)

Last updated on OCTOBER 18, 2016

Applies to:

Oracle Utilities Customer Care and Billing - Version: 2.1.0.1 and later   [Release: 2.1 and later ]
Information in this document applies to any platform.

Symptoms

The Phone Number Format Validation Algorithm should be optional, however, when you attempt to add a new Phone Type without a valid algorithm, the following error appears in a dialog box:

Phone Number Format Algorithm field missing.
A mandatory field has been left blank. Please enter a value and retry your request.
Message number: 11001, 101


To Reproduce This Situation:
1. Go to Admin Menu -> Phone Type and create a new Phone Number Type.
2. Leave the Validation Algorithm blank.
3. Attempt to save changes - you will be presented with an error dialog box.

Cause

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