Problem Finidng Events With A CSR Account (Doc ID 554013.1)

Last updated on SEPTEMBER 21, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version: 7.2.1.0.0 and later   [Release: 7.2.1 and later ]
Information in this document applies to any platform.
checked for relevance on 6th september 2010

Symptoms

Unable to find Brand host events in the Event Browser when logged in by CSR  account
ERROR
No events are seen for the Brand host

STEPS
1) Create a Brand Host by logging in the Brand Manager
2) Login to Permission Center by the brand and create a role “Customer center” with all
restriction in read/write level
3) Assign the same to a person in the permission center
4) Login in the Brand Manager again and assign the above person created to the Access group
5) Login to Customer Center with the csr_acct that has been created in (STEP 2 )
6) open event browser, account template, in Account# put * (any event from any account)

Cause

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