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Information From Tenant SA Reverting To Landlord in CCB 1.5.20 (Doc ID 555252.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Utilities Customer Care and Billing - Version 1.5.20 and later
Information in this document applies to any platform.

Symptoms

***Examples provided in this article do not represent real life personal/confidential information**

**Disclaimer:** This KM article may include the following abbreviations:

CCB - Oracle Utilities Customer Care and Billing
SA - Service Agreement

 

On 1.5.20 in Production:

The budget amount and characteristics from the tenant SA is reverting over to the landlords SA
when completing a landlord reversion.

EXPECTED BEHAVIOR
The budget amount and characteristics should not revert over to the Landlords SA.

STEPS
The issue can be reproduced at will with the following steps:
1. Set up account with a Landlord Agreement
2. Set tenant up on budget
3. Stop service at the premise that held a landlord agreement (basic Stop Service)

BUSINESS IMPACT
The issue has the following business impact:
Due to this issue, customers (Landlords) are being billed on budget when they have not requested
budget billing.


Cause

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In this Document
Symptoms
Cause
Solution

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