Information From Tenant SA Reverting To Landlord in CCB 1.5.20 (Doc ID 555252.1)

Last updated on JULY 05, 2010

Applies to:

Oracle Utilities Customer Care and Billing - Version: 1.5.20 and later   [Release: 1.5 and later ]
Information in this document applies to any platform.

Symptoms

On 1.5.20 in Production:

The budget amount and characteristics from the tenant SA is reverting over to the landlords SA
when completing a landlord reversion.

EXPECTED BEHAVIOR
The budget amount and characteristics should not revert over to the Landlords SA.

STEPS
The issue can be reproduced at will with the following steps:
1. Set up account with a Landlord Agreement
2. Set tenant up on budget
3. Stop service at the premise that held a landlord agreement (basic Stop Service)

BUSINESS IMPACT
The issue has the following business impact:
Due to this issue, customers (Landlords) are being billed on budget when they have not requested
budget billing.


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms