My Oracle Support Banner

New Reason Code Doesn't Show Up And Applying Adjustment From Customer Center Always Loads The GLID As 0 (Doc ID 557907.1)

Last updated on SEPTEMBER 17, 2019

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.3.0.0.0 to 7.5.0.0.0 [Release 7.3.0 to 7.5.0]
Information in this document applies to any platform.

Symptoms

The PIN_FLD_STR_VERSION and PIN_FLD_STRING_ID always have the value of 32 and 1 and the string is always "Customer not satisfied with the service" ONLY and not getting any other strings in the drop down in the Customer Center.

Due to this issue the GLID is loaded as 0. Actually the GLID is expected to be loaded as 47900.

The input flist when the item adjustment was done from the Customer Center (PCM_OP_AR_ITEM_ADJUSTMENT input flist) is

Steps To Reproduce:

1) Go to Customer Center.
2) Open any account and click the bill item in the Balance tab.
3) Issue credit adjustment.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.