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New Reason Code Doesn't Show Up And Applying Adjustment From Customer Center Always Loads The GLID As 0 (Doc ID 557907.1)

Last updated on AUGUST 17, 2018

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.3.0.0.0 to 7.5.0.0.0 [Release 7.3.0 to 7.5.0]
Information in this document applies to any platform.

Symptoms

The PIN_FLD_STR_VERSION and PIN_FLD_STRING_ID always have the value of 32 and 1 and the string is always "Customer not satisfied with the service" ONLY and not getting any other strings in the drop down in the Customer Center.

Due to this issue the GLID is loaded as 0. Actually the GLID is expected to be loaded as 47900.

The input flist when the item adjustment was done from the Customer Center (PCM_OP_AR_ITEM_ADJUSTMENT input flist) is

0 PIN_FLD_POID POID [0] 0.0.0.x /item/cycle_forward 25654797 5
0 PIN_FLD_AMOUNT DECIMAL [0] -10.00
0 PIN_FLD_STR_VERSION INT [0] 32
0 PIN_FLD_STRING_ID INT [0] 1
0 PIN_FLD_PROGRAM_NAME STR [0] "Customer Center"
0 PIN_FLD_FLAGS INT [0] 1
0 PIN_FLD_DESCR STR [0] "[Customer not satisfied with the service]"

In 6.5, if the same adjustment is done through Customer Center, the default GLID will be 47900.

In 7.3, if PIN_FLD_STR_VERSION and PIN_FLD_STRING_ID are removed from the above flist and run the flist from testnap the GLID is popluated correctly as 47900.

r << EOF 1
0 PIN_FLD_POID POID [0] 0.0.0.x /item/cycle_forward 25654797 5
0 PIN_FLD_AMOUNT DECIMAL [0] -10.00
0 PIN_FLD_PROGRAM_NAME STR [0] "Testnap"
0 PIN_FLD_FLAGS INT [0] 1
0 PIN_FLD_DESCR STR [0] "[Customer not satisfied with the service] - test"
EOF
xop PCM_OP_AR_ITEM_ADJUSTMENT 0 1

Steps To Reproduce:

1) Go to Customer Center.
2) Open any account and click the bill item in the Balance tab.
3) Issue credit adjustment.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution

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