Not Able To Do Writeoff For The Migrated Account.
(Doc ID 557910.1)
Last updated on NOVEMBER 05, 2019
Applies to:Oracle Communications Billing and Revenue Management - Version 188.8.131.52.0 and later
Information in this document applies to any platform.
Not able to do write-off for the migrated account.
This is happening only for the accounts migrated from 6.5 to 7.3. For new accounts it is working fine.
cm.pinlog logs the following error:
For the migrated account the balance_group entry is there in the log file but somehow the "before
write_flds for balances" flist does not contain the poid.
Steps To Reproduce:
1) Open the migrated account in Customer Center.
2) Try to apply an writeoff for that account.
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