My Oracle Support Banner

Not Able To Do Writeoff For The Migrated Account. (Doc ID 557910.1)

Last updated on NOVEMBER 05, 2019

Applies to:

Oracle Communications Billing and Revenue Management - Version and later
Information in this document applies to any platform.


Not able to do write-off for the migrated account.

This is happening only for the accounts migrated from 6.5 to 7.3. For new accounts it is working fine.

cm.pinlog logs the following error:


For the migrated account the balance_group entry is there in the log file but somehow the "before
write_flds for balances" flist does not contain the poid.

Steps To Reproduce:
1) Open the migrated account in Customer Center.
2) Try to apply an writeoff for that account.




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.