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CCB V1.5.15 Case Characteristics Display in Alphabetical Order Rather than by Sequence Number (Doc ID 558299.1)

Last updated on AUGUST 01, 2019

Applies to:

Oracle Utilities Customer Care and Billing - Version 1.5.15 and later
Information in this document applies to any platform.

Symptoms

-- Problem Statement:
If a case has required characteristics and the user is prompted to add them into the case, it does not bring them up in the order specified by the sequence number on each characteristic. The characteristics are displayed in alphabetical order by code instead.


Cause

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In this Document
Symptoms
Cause
Solution

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