CCB V1.5.15 Case Characteristics Display in Alphabetical Order Rather than by Sequence Number (Doc ID 558299.1)

Last updated on JUNE 02, 2010

Applies to:

Oracle Utilities Customer Care and Billing - Version: 1.5.15 and later   [Release: 1.5 and later ]
Information in this document applies to any platform.

Symptoms

-- Problem Statement:
If a case has required characteristics and the user is prompted to add them into the case, it does not bring them up in the order specified by the sequence number on each characteristic. The characteristics are displayed in alphabetical order by code instead.


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms