Not Able To Select Discount To Share In Customer Center (Doc ID 558413.1)

Last updated on SEPTEMBER 26, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version: 7.2.1.0.0 and later   [Release: 7.2.1 and later ]
Information in this document applies to any platform.
Checked for relevance on 26-Sep-2010

Symptoms

Problem 1:
When going to Sharing Tab on Customer Center with brand manager login, it shows an error message (Cannot process request. See your Portal system administrator). The same error message is shown when selecting the Discount Sharing or Charge Sharing.

The error on the cm.pinlog is:

CM DM->FM op PCM_OP_SEARCH, opflags 0x0
# number of field entries allocated 20, used 2
0 PIN_FLD_POID POID [0] 0.0.0.1 /search -1 0
0 PIN_FLD_ERR_BUF ERR [0]

   <location=PIN_ERRLOC_DM:4 class=PIN_ERRCLASS_APPLICATION:4 errno=PIN_ERR_BAD_SEARCH_ARG:18>
   <field num=PIN_FLD_TEMPLATE:5,68 recid=0 reserved=0 reserved2=0 time (sec:usec)=0:0>
   <facility=0 msg_id=0 version=0>

Problem2:
When trying to create a DSG (Discount Sharing Group), and search for a discount to Share, the
window does not show anything, although there is a discount to share.

Steps to reproduce this problem:
0.- Create a plan with a service level balance group.
1.- Create an account, purchase the plan define on step 0. A separate balance group is created for the service.
2.- Purchase a deal with a discount object in it.
3.- Select Sharing Tab. Get an error message here.
4.- Select Discount Sharing on the Sharing tab. Get an error message here.
5.- Create a new DSG using the Advance button to select the service that was created on step 1.
Then click add to all the discounts that could be share.  No discount is shown, although there is one associated to the service select. The discount was purchased on step 2.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms