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Incomplete Account Information In Collections Center's Bill Unit Information Panel (Doc ID 558449.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Communications Billing and Revenue Management - Version: 7.3.0.0.1 to 7.3.0.0.1
This problem can occur on any platform.

Symptoms

Bill Unit Information panel in Collection Center does not display complete account information that entered in Customer Center.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a new account in Customer Center (complete with name, address, home phone number, portable phone number).
2. In Collections Configuration, configure a Collections scenario such that account/bill unit will enter collections when it reaches payment due date.
3. Advance the time to bill the account created. Next, advance the time to the payment due date of the first bill.
4. Run pin_collections_process in apps/pin_collections. The bill unit should now enter Collections.
5. Log in to Collections Center as Collections Manager. Select on the account that has just been created.
6. View the Bill Unit Information panel for the problem described.

ACTUAL RESULT
--------------------
1. Name and Address of the customer are not displayed properly because they are NOT
alligned correctly (appended together and cut-off halfway).
2. display the first phone number only

EXPECTED BEHAVIOR
-----------------------
1. complete Name and Address are displayed correctly & aligned correctly.
2. display all 7 types of phone numbers
3. Show the following in Bill Unit Information panel:
a) Name
b) Address
c) Email
d) Company name (if any)
e) Phone Number

Cause

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In this Document
  Symptoms
  Cause
  Solution

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