Future-Date Option When Moving An Account Into A Hierarchy (Doc ID 558501.1)

Last updated on SEPTEMBER 21, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version: 7.2.1.0.0
This problem can occur on any platform.

Symptoms

This is an RFE ticket.


 

Business case:

                                  Hierarchies are used to organize the vast number of phones for the customer's organization. A child or grandchild level can refer to a department, subsidiary or a sublevel department within an organization. With the multiple changes that occur within a company, there is a requirement to shift units into or out of a hierarchy. This was managed in 6.5 through the Deferred Move functionality. As requests came in from the business, our users were able to schedule multiple moves to occur on the same date, which allowed a user to process multiple future moves over a period of time, still ensuring the transactions all occurred on the same date. Without this functionality in 7.2, our users are forced to stockpile the requests and attempt to process them all on the same day. The effort required to process all these requests in the same day is often too large and our dates get missed. As only our largest accounts are allowed hierarchies, it stands to reason that the attempt to process upwards of 100 requests in a single business day is unacceptable and unachievable.

Cause

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