Approval Routes Not Functioning Properly when Approval Summary is used

(Doc ID 558804.1)

Last updated on OCTOBER 19, 2011

Applies to:

Oracle Utilities Work and Asset Management - Version: 1.7.15 to 1.7.15.2 - Release: 1.7 to 1.7
Information in this document applies to any platform.

Symptoms

When Approved is the choice made by a user with the appropriate approval title and limit, the system is registering it as an Agree which continues the routing past the necessary approvers.  The document also remains in PENDING APPROVAL.

Cause

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