Customer Center Payment Tab Issue When Selecting Direct Debit Payment Method (Doc ID 560129.1)

Last updated on SEPTEMBER 02, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.2.1.0.0 to 7.2.1.0.0 [Release 7.2.1]
Information in this document applies to any platform.
Checked for relevance on 28th April 2011


Symptoms

On 7.2.1:
We cannot use Customer Center to change the payment method of an account from "Invoice" to "DirectDebit" anymore. Whenever you select "Direct Debit" in the "New Payment Method" , all fields and the OK button get disabled.

EXPECTED BEHAVIOR

Expect that all fields and the OK button should be enabled and one can enter the DD details.

STEPS
The issue can be reproduced at will with the following steps:
1. Open any account having invoice as payment type.
2. Go to payment tab. Select Actions-> New Payment Method
3. In New Payment Method tab, Change from Invoice to Direct Debit.


Cause

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