Field Supervisors Cannot See a Crew's POUS Or Breaks On the Crew's Field Order List (Doc ID 560549.1)

Last updated on APRIL 06, 2012

Applies to:

Oracle Utilities Mobile Workforce Management - Version: 1.4.5 and later   [Release: 1.4 and later ]
Information in this document applies to any platform.

Symptoms

The Mobile Service Supervisor logs on to Mobile Station and the Field Order list is launched by double-clicking on a crew in the crew subsystem.  The crew's orders are seen but breaks and Periods Of Unavailability (POUs) do not appear.

Typically, a Mobile Service Supervisor wants the ability to see breaks and POUs for their crew. A supervisor cannot accurately reassign or redistribute work if they do not know when the crew is scheduled for a break or if the crew just had a break.

Cause

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