My Oracle Support Banner

Field Supervisors Cannot See a Crew's POUS Or Breaks On the Crew's Field Order List (Doc ID 560549.1)

Last updated on JULY 27, 2022

Applies to:

Oracle Utilities Mobile Workforce Management - Version 1.4.5 and later
Information in this document applies to any platform.

Symptoms

The Mobile Service Supervisor logs on to Mobile Station and the Field Order list is launched by double-clicking on a crew in the crew subsystem.  The crew's orders are seen but breaks and Periods Of Unavailability (POUs) do not appear.

Typically, a Mobile Service Supervisor wants the ability to see breaks and POUs for their crew. A supervisor cannot accurately reassign or redistribute work if they do not know when the crew is scheduled for a break or if the crew just had a break.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.