Voucher Administrator Hangs When Creating Order As Root Account (Doc ID 560685.1)

Last updated on JUNE 22, 2017

Applies to:

Oracle Communications Billing and Revenue Management - Version: 7.3.0.0.1
This problem can occur on any platform.

Symptoms

Selecting certain deal under Voucher Administrator causes it to hang.

The issue can be reproduced by the following steps:
1. Login to Voucher Administrator as ROOT account.
2. Then click on the New Order, select the "Order Details" Tab.
3. Click on "Select".
4. When users select a Deal, e.g. "Deal 1b - Standard Email Access", it hangs.
5. Users need to terminate Voucher Administrator using CTRL-Alt-Del - End Task.

Cause

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