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Invallid Bill Refund (Doc ID 563281.1)

Last updated on SEPTEMBER 24, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version: 7.3.0.0.0
This problem can occur on any platform.

Symptoms

One would expect a bill to be refunded even if total due of the account is positive.The expectation is to generate a bill refund on a credit bill's credit amount.

ACTUAL BEHAVIOR :
If there is bill object present in the input flist to op_bill_item_refund, then bill refund works at billinfo level rather than bill level

EXPECTED BEHAVIOR :
If there is bill object present in the input flist, then bill refund should work at bill level rather than billinfo level

STEPS :
Sample scenario to see the issue:
1) Create an account with Customer Center, with a dummy plan (/service/ip, no deal).
2) Purchase a Product (standard Cycle Forward) 20 EUROS.
3) Run bill_now ( Bill B-1 generated for 20 EUROS)
4) Subscribe a Product to create credit item on the current bill  ( -10 EUROS )
5) Make Bill_now (Bill B-2 generated for  -10 EUROS).
6) Make Refund on last Bill with below flist :

0 PIN_FLD_POID POID [0] 0.0.0.1 /account 2532224 0
0 PIN_FLD_PROGRAM_NAME STR [0] "Manual test"
0 PIN_FLD_BILL_OBJ POID [0] 0.0.0.1 /bill 2701674 0
- xop: opcode PCM_OP_BILL_ITEM_REFUND, flags 128
# number of field entries allocated 20, used 4
0 PIN_FLD_POID POID [0] 0.0.0.1 /account 2700548 0
0 PIN_FLD_ITEM_OBJ POID [0] NULL poid pointer
0 PIN_FLD_AMOUNT DECIMAL [0] 0
0 PIN_FLD_RESULT ENUM [0] 1

This refund is not applied, because opcode extracted open items at Bill Unit level (20 EUROS , -10 EUROS) instead of bill level (-10 EUROS). This behavior looks unexpected, and doesn't enable to apply bill refunds on credit bill, regardless of other charges' bills.

Cause

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In this Document
  Symptoms
  Cause
  Solution
  References

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