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Invallid Bill Refund (Doc ID 563281.1)

Last updated on FEBRUARY 15, 2019

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.3.0.0.0 and later
Information in this document applies to any platform.

Symptoms

One would expect a bill to be refunded even if total due of the account is positive. The expectation is to generate a bill refund on a credit bill's credit amount.

ACTUAL BEHAVIOR :
If there is bill object present in the input flist to op_bill_item_refund, then bill refund works at billinfo level.

EXPECTED BEHAVIOR :
If there is bill object present in the input flist, then bill refund should work at bill level.

STEPS :
Sample scenario to see the issue:
1) Create an account with Customer Center, with a dummy plan (/service/ip, no deal).
2) Purchase a Product (standard Cycle Forward) 20 EUROS.
3) Run bill_now ( Bill B-1 generated for 20 EUROS)
4) Subscribe a Product to create credit item on the current bill  ( -10 EUROS )
5) Make Bill_now (Bill B-2 generated for  -10 EUROS).
6) Make Refund on last Bill with below flist :


This refund is not applied, because opcode extracted open items at Bill Unit level (20 EUROS , -10 EUROS) instead of bill level (-10 EUROS). This behavior looks unexpected, and doesn't enable to apply bill refunds on credit bill, regardless of other charges' bills.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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